While PSM compliance is a unique subject area, PSM performance assurance is not necessarily a unique structure. Understanding that people are one of the keys to a highly performing PSM program, and understanding the importance of aligning processes and platforms to those stakeholders, is critical to your overall success. Organizations that have the greatest written PSM programs on the planet will fail to control their risk if they don’t engage the right stakeholders (it may at first seem like a great idea but if it doesn’t execute well in the field then it’s not so great), and don’t align their platform investments accordingly.