Innovation Labs lead the way in transformation and modernization. When a leading healthcare company’s innovation lab set out to innovate its internal procedures for disaster response across facilities, the organization chose mobile.
Operations staff are often on the move and away from their desk at their worksites and facilities. Incidences such as damage to packages, spills, broken equipment, etc. need attention immediately.
Traditional disaster response plans rely on desktop software or paper materials that are not easily accessible on the go, are often out of date, or worse, misplaced. Outdated processes impact safety.
To improve access and support safe worksites, the team built Disaster Response Plan apps to provide coverage for ten locations.
For each location, the organization included vital information to support disaster response, including emergency contact call lists (with the order to call them in), materials for dealing with specific incidents, e.g. chemical spills, maps to the closest hospital, ‘quick guide’ pdfs, advice on how to deal with the press/media, and more.
Previously, these materials were kept in various locations - employees received information online, physical handouts, and via email. The app centralizes many important safety resources, acting as a singular hub for all safety information.
A core team of two operations managers created comprehensive facility guides to provide operations team members with access to various emergency processes and procedures. The organization launched its app as a pilot in one facility, and then rolled it out to other locations after implementing feedback. As new locations open, supporting apps are created, as well.
Operations teams within the organization use the app to access vital information across several different innovation lab locations. The app allows these employees to access guidance and materials to help them respond quickly, efficiently, and safely.
The team at the innovation lab is very excited about the potential to roll this out further across the company at large. With success, the team is exploring additional use cases, including mobile support for mental health and employee wellbeing.