How a multinational pharmaceutical company mobilized and localized compliance information

A multinational pharmaceutical company set out to improve access to compliance information and cultivate an internal culture around compliance. To transform its compliance program, the pharmaceutical company moved to mobile.

Opportunity to Update Procedures

Outdated materials and broken procedures can negatively impact organizations. Our client saw its internal shortcomings as an opportunity to use technology to make process improvements and repair its reputation.

When evaluating compliance solutions, the most important factors were -

Accessibility. The organization required a solution that would be easily accessible to a global workforce anytime, anywhere.

Efficiency. The organization sought a solution that would make managing compliance content more resource-efficient.

Scale. The organization required a solution that would serve a global audience, by location and in multiple languages.

With these factors in mind, the organization saw moving compliance materials to mobiles apps as the way to meet its needs. And with a recommendation from a large healthcare organization, they chose ReadyKey technology to power internal compliance.

Mobile Implementation

With ReadyKey technology, implementing a new global compliance program required extensive planning, but no time-intensive custom development. The major task was in organizing a large library of information for efficient access. To ensure a successful implementation, the organization brought in a 3rd party agency to design the app framework and the content which would be uploaded.

Senior stakeholders from the organization’s IT and Compliance teams came together with their implementation agency and ReadyKey account management to launch the initial compliance app in two months. 

With an app framework and content strategy, the team rolled out dozens of apps over the next year as regional teams localized content. The Ethics, Risk, and Compliance managed development in each country to adhere to local standards.

Currently, the organization’s apps provide critical compliance information to employees across 45+ countries in 30+ languages.

Changing company culture around compliance required strict reliance on mobile. Through employee training and consistent management of the app, using the app for compliance became common practice.

A look at the app 

The key goal of this program is to cement the following statement: “We are committed to creating a culture of integrity and trust through strict adherence to our code of conduct.”

To do this, the organization relies on ReadyKey technology to put compliance and ethics materials in every employee’s pocket. Top features and tools include:

  • Custom Lists and Folders enable the company to house and organize content in folders to ensure natural user flows.
  • Embedded Websites are valuable when the organization needs to share additional content and users want to access intranet communities.
  • Push Notifications are used to keep employees updated with new documents and announcements.

Making these resources available to everyone, at all times, through mobile ensures the widest possible scope for this program.

Key Results - Improving accountability with mobile

Moving to a mobile-based compliance solution enabled the pharmaceutical to turn around its internal compliance culture and improve personal accountability. By moving materials to mobile, the organization streamlined procedures and empowered its employees with the resources at hand.

In the last 4 years, there have been over 6,500 downloads and 49,000 guide sessions.

By providing compliance materials to employees, and in their local language, the pharmaceutical company can be confident that employees should always have that information at hand. With the success of the program, the organization extended mobile from 30 locations to 45 globally. 

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